Customer Service Director/Business Development Specialist/ Innovation Adoption Lead/ Executive Coach
General Services Administration (GSA)
New York
Program Analyst | GSA Office of Professional Services & Human Capital Categories
(April 2023 – December 2025)
Spearheaded strategic human capital and professional services programs across federal acquisition frameworks.
Drove cross-functional operational improvements, policy alignment, and stakeholder engagement to enhance service delivery for agency partners.
Program Analyst | GSA Technology Transformation Services (TTS)
(October 2021 – April 2023)
Supported modern technology transformation initiatives, facilitating agile project execution and interagency collaboration.
Analyzed program performance metrics, optimized internal workflows, and assisted in scaling digital government solutions across federal entities.
Customer Service Director & Business Development Specialist | GSA Federal Acquisition Service (FAS)
(March 2011 – October 2021)
Directed strategic customer relationship management and business development initiatives across the region, serving as the primary liaison for key federal agency partners.
Provided expert consultation on federal acquisition solutions, driving revenue growth, expanding service adoption, and consistently achieving high customer satisfaction metrics.
