Nov 2025–Present
Current role
Co-Founder
We the Doers
Non-Profits / NGOsGovernmentEntrepreneurship
Building a civil servant-informed, non-partisan movement to deliver the government the American people deserve.
About
Over the past 20 years, I’ve led digital transformation inside some of the most complex and high-stakes environments in government—most recently as a Senior Executive at the IRS, where I created and scaled the agency’s first enterprise user experience capability. I’ve worked across silos, sectors, and ideologies to align good policy ideas with the delivery systems that actually reach people.
The mission that motivates me is building institutional trust in order to continue to prove that democracy works. Government legitimacy is built (or lost) in the everyday experience of interacting with it.
I’ve built functions from the ground up, managed multimillion-dollar portfolios, led interdisciplinary teams, and driven culture change at scale. Whether helping communities access infrastructure funding, improving the user experience of tax filing, or supporting global public goods like food security and nutrition, I’ve focused on one question: What would it take for this system to work better—for real people, right now?
I earned my MPP from Georgetown while working full-time in digital product management, and that experience clarified for me that the greatest missing link in public policy is delivery. Since then, I’ve worked to close that policy implementation gap by building capacity where it doesn’t yet exist, modernizing where it’s stuck, and connecting mission to execution.
Roles
Dec 2014–Present
Current role
Principal Consultant
April Mohr Harding, LLC
Strategy & TransactionsWeb DeveloperConsultingTechnologyResearchFront End DeveloperUI DesignerUX DeveloperWeb DesignerCybersecurityUX DesignerWordPress DeveloperUI DeveloperSoftware Developer
Provide product strategy, user research, analytics, cybersecurity, and technical implementation support to clients including retail businesses, communications agencies, pharmaceutical companies, non-profits and trade associations.
Feb 2023–Sep 2025
Former role
Director, User Experience / SES
U.S. Department of the Treasury, Internal Revenue Services
District of Columbia
Web Analytics ManagerData ArchitectEnterprise ArchitectProduct ManagementManagementChief Technology Officer
Led the digital transformation of the IRS’ online services, overseeing product strategy, user experience design, and data-driven service delivery for 12+ enterprise-level digital products serving hundreds of millions of taxpayers.
Founded and scaled the IRS’ first in-house User Experience (UX) team from 0 to 82 full-time employees in 18 months, reducing reliance on vendor services and cutting costs by $15M annually.
Introduced core concepts of product strategy, data-driven decision-making, human-centered design, and end-to-end service delivery, then worked within the bureaucracy to find meaningful ways to take action on those concepts.
Hired and led in-house data science team to build predictive analytics models, establishing IRS’ first data-driven service delivery measurement pipeline including data generation, collection, storage, engineering, visualization and reporting platform.
Oct 2020–Feb 2023
Former role
Digital Director
Stratacomm
IT ManagementProduct ManagementManagementProgram ManagementChief Technology OfficerSales Director
Founded, led, and generated net profit from the agency's first in-house team of digital practitioners. Advised federal clients on interagency strategy and digital delivery. Advised global non-profit clients on content strategy, digital behavioral data implementation, and predictive business analytics.
Feb 2016–Feb 2020
Former role
CTO & Co-Founder
Wellspring ID
Chief Information OfficerChief Technology Officer
Conceptualized, designed, built, and grew an online global community for infectious diseases (ID) clinicians that quickly earned an editorial board of ten of the most published and highly respected ID experts, and a highly engaged community of hundreds of ID doctors.