Caitlin Bonafine

Provide subject-matter expertise on fraud risks, trends, and vulnerabilities in passport issuance, ensuring the integrity of U.S. borders through data analysis for executive briefings and presentation development.

Tracked legislative, regulatory, and fraud trends impacting U.S. travel security to inform national policy updates.

Provided rapid guidance to Passport Agencies and HQ on emerging fraud issues, typically within 24 hours of request.

Synthesized complex legal and policy issues into executive-level decision products, including action memos, regulatory impact summaries, and briefings for senior Department leadership.

Conduct analysis of passport records and confirmed fraud data to identify trends to enhance fraud detection.

Lead the Domestic Fraud Manager Workshop, managing logistics, budgeting, and coordination for 65+ senior-level attendees.

Oversaw development and delivery of fraud training and policy guidance, improving national fraud prevention capabilities.

Supported denaturalization investigations through the Department of State’s international referral program, preparing evidentiary memos and coordinating with USCIS for legal proceedings in Cross-functional collaboration.

Served on crisis task forces assisting US citizens in evacuations.

Supervised a team of 20 passport specialists, ensuring accuracy and integrity in adjudication of complex citizenship cases.

Drafted performance and technical evaluations; counseled staff on fraud prevention and adjudication policies in a complex and constant changing legal environment.

Developed adjudication training on complex citizenship and workflow management, enhancing staff expertise.

Led the agency’s Online Passport Renewal program, including training to staff and workflow management.

Managed a high volume public counter, assisting US citizens in obtaining passports in a crucial time to ensure travel, including high priority and sensitive cases.

Advised employees, local management, and HR on conduct and performance issues, drafting evidence documentation, requests for personnel actions, and performance improvement plans to ensure compliance with federal standards and agency policy, and workplace effectiveness.

Engaged Congressional offices to resolve constituent passport cases and provide policy awareness on immigration and citizenship adjudication issues, strengthening intergovernmental relationships.

Served as Acting Fraud Program Manager and Customer Service Analyst; liaised with Diplomatic Security and other law enforcement agencies.

Adjudicated complex passport and citizenship cases, applying U.S. and foreign laws to determine eligibility.

Trained new adjudicators and acceptance agents on fraud detection, leadership, and complex adjudication cases.

Managed outreach events, Congressional inquiries, naturalization ceremonies, and Consular Leadership Day.

Ensured timely case resolution with incomplete complex adjudication cases. 

Provided Americans with clear instructions on documents and policies needed to adjudicate passports.

Led training on the process for passport acceptance and fraud prevention and detection techniques for agents in acceptance facilities.

Negotiated contract agreements, and mediated through two party resolutions.

Drafted memorandums, ALDACs, and cables department wide.

Provided customer service in high-pressure situations, including emergency expedited passport services