· Responded to over 30 major crises domestically and internationally to organize FBI investigative resources and efforts
· Trained over 180 FBI personnel to manage and plan for crisis operations
· Led the development of new software to support a common operating picture for daily and crisis operations
· Managed the FBI's participation in the Domestic and Foreign Emergency Support Teams (DEST and FEST)
· Managed the FBI's participation in the nationally recognized interagency Joint Counterterrorism Awareness Workshop series, exercising the federal, state, and local response to a complex coordinated terrorist attack
· Developed the FBI crisis response plan template to standardize and guide field office crisis response operations
· Managed the Boston Marathon Bombing Investigation command post from the immediate response through the death/capture of the subjects, managing over 6,000 investigative leads in the first 5 days following the attack
· Established and managed the European Cyber Crime Center command post for the largest child pornography operation to date for the U.S and EuroPol
· Managed the Mandalay Bay Shooting Investigation command post in Las Vegas, managing over 2,000 investigative leads in one week
· Determined additional support requirements and coordinated the deployment of those supporting assets
· Planned and led the FBI support to the 2018 Winter Olympic Games in PyeongChang, Korea to include determining needs, selecting personnel, and briefing executive management
· Represented the FBI in the USFK Senior Leader Seminar in preparation for the 2018 Winter Olympic Games, discussing interagency response coordination under a variety of terrorism scenarios.
· Developed the biometric data collection plan in coordination with the Korean National Intelligence Service as part of the CJIS/Korean Prosecution Service agreement to use NCIC and the Known/Suspected Terrorist Database in support of the 2018 Winter Olympic Games
· Led the FBI cyber coordination talks with the Secretary to the President for Cyber Security at the Blue House (Korean White House), the Korean National Intelligence Service, and the Korean National Police Agency resulting in a joint FBI/Korean Olympic malware response and intrusion mitigation operation
· Developed the FBI's first risk based special event cyber collection and response plan and supervised the cyber and intelligence teams ensuring that all cyber intrusion information was shared with US Government and US Intelligence Community in support of the 2018 Winter Olympic Games
· Coordinated with Special Operations Command Korea and the U.S. Embassy to develop the response plans from security operations to incident response
· Planned and led the FBI support to the 2014 Super Bowl events in New York
· Served as the division technical program manager, coordinating and deconflicting all technology based projects within the Critical Incident Response Group