Donald S. Burgess Sr.

Executive leader driven by a mission to create tangible value for customers and serve as their trusted advisor and problem solver. Responsible for the end‑to‑end strategy, performance, and innovation of the Federal‑Civilian Business Unit. Reporting directly to the COO, I oversee multi‑million‑dollar service delivery, financial governance, customer success, and strategic planning functions for high‑stakes commercial and federal agencies. I lead enterprise transformations that integrate advanced technologies and customer experience models to improve operational agility, stakeholder engagement, and mission impact.

§  Stakeholder Alignment: Serve as senior subject matter expert for federal clients and executive decision-makers; communicate strategy and outcomes through clear, concise reports and briefings, ensuring alignment with overarching enterprise goals.

§  Performance & Financial Oversight: Managed divisional P&L, conducted in-depth performance reviews, and aligned delivery KPIs with enterprise objectives—driving measurable value and budget optimization across portfolios.

§  Cross-Functional Team Leadership: Lead multi-disciplinary teams across IT operations, product innovation, cybersecurity, and user engagement—fostering agile delivery cycles, increased team productivity, and operational resilience.

Strategy & Innovation Leadership:Developed and executed a multi-year strategic roadmap to scale digital customer services across federal accounts using AI-assisted support, case management automation, and CX-centric service delivery models.

Deputy CIO - Portfolio Management Manager (Strategy, Governance, & Enterprise Architecture) supporting the Office of the Chief Information Officer (OCIO). Responsible for setting organizational objectives and provide the leadership and guidance in critical areas of technology administration mission specific portfolios within the Office of the Assistant Secretary for Health (OASH). This includes responsibility for budgeting, resource development and allocation, policy formation, technology evaluation, and service development, delivery, deployment, and all IT Operations.

§  Led the organizational restructuring of over $50 million dollars of IT assets and staffing to support over 420 civilian federal staff and 6,500 Public Service Officers within the U.S. Public Health Service/Office of the Surgeon General.

§  Led the design of an IT Ecosystem consisting of low and no-code IT platforms (ServiceNow, Salesforce, Unqork) to rapidly deliver low-cost and secure IT capabilities to streamline and optimized service delivery.

§  Secured $26.4 million in program funding to develop a Federally compliant integrated payroll and personnel system.

§  Structured and hired the IT leadership team consisting of Chief Information Security Officer, IT Operations Director, Mission Engagement Director, and IT Programs Director.

§  Delivered business intelligence and data visualization software to the creation of data-driven metrics in response of the COVID-19 pandemic and providing decision support to HHS senior leadership.

§  Responsible for enterprise IT governance in compliance with the Federal Information Technology Acquisition Reform Act (FITARA) reviewing and approving IT investments to meet mission objectives.

§  Responsible for the oversight of secure day to day operations of over 33 websites, data centers, Cloud platforms, and over 100 software applications supporting a geographically dispersed workforce of 6,500 personnel.

§  2022 Recipient of the G2Xchange change agent award for implementation codeless architecture (No-Code).