Registration Supervisor 06/2021 to 06/2024
University Of Maryland, College Park | College Park, MD
· Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
· Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
· Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
· Delegated tasks to administrative support staff to organize and improve office efficiency.
· Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
· Monitored front areas so that questions could be promptly addressed.
· Kept high average of performance evaluations.
· Managed supervisor itinerary and appointments and streamlined scheduling procedures.
· Optimized organizational systems for insurance verification, payment collections, AP/AR, deposits, and recordkeeping.
· Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
· Completed bi-weekly payroll for 4 employees.
· Reduced wait times for patients by optimizing staff scheduling and resource allocation.
· Enhanced registration efficiency by implementing new software and streamlining processes.
· Increased patient satisfaction scores with improved communication and timely service.
· Led team of registration staff, providing ongoing training and professional development opportunities.
· Collaborated with clinical departments to ensure accurate patient information and seamless coordination of care.
