Heather N. Fonzi

SUPERVISORY PROJECT MANAGER MAR 2023 - FEB 2025

U.S. Department of Education, Federal Student Aid (FSA)

• Streamlined procurement processes and budget forecasting through data-driven contract administration and spend plan optimization.

• Drove operational excellence by implementing robust performance metrics and establishing clear accountability frameworks for contract and cost management.

• Fostered team development through personalized coaching, creating growth opportunities and enhancing contract oversight capabilities.

• Ensured compliance and accuracy in portfolio management while maintaining precise documentation and timely procurement execution.

CONTRACTING OFFICER’S REPRESENTATIVE/BUDGET ANALYST FEB 2020 - PRESENT

U.S. Department of Education, FSA

Next Generation Data Center (NGDC) On-Premise and AWS Cloud. Annual Investment $46M

• Managed $46M annual procurement budget for the NGDC investment, optimizing resources allocation and maintaining detailed cost tracking systems for contract modifications and service forecasts.

• Developed spend plan, analyzed monthly costs, and adjusted forecasts to align with service fluctuations.

• Performed contract administration, revising SOW, PWS, and WBS as the contract was modified.

• Successfully partnered with cross-functional teams documenting standard operating procedures, lessons learned, and implemented process improvements.

Monitored contractor performance ensuring compliance with service level agreements.

• Developed comprehensive procurement documentation including SOWs, IGCEs, and market research analysis, adhering to federal acquisition regulations.

• Led contract administration activities, evaluating technical proposals and monitoring contractor performance against established SLAs and the quality assurance surveillance plan.

• Coordinated with program offices to gather requirements, process change requests, and implement solutions for both on-premise and cloud-based systems.

• Direct budget execution processes, including spend plan updates, requisition approvals, and procurement package submissions for contract modifications.

• Optimized contract administration through rigorous performance monitoring and service level agreement

tracking, driving operational excellence.

• Led CPIC reporting requirements adhering to OMB Circular No. A-123 guidelines.

• Delivered projects and work products in compliance with OMB directives, agency policies and federal

acquisition regulations (FAR).

• Adhered to Department security protocols to protect information systems from cyber-attacks.

CONTRACTOR (DigitalSpec, LLC) JUL 2015 – FEB 2020

SERVICE MANAGEMENT LEAD/BUDGET ANALYST

U.S. Department of Education, FSA

• Support FSA leadership by providing presentations of the migrating Virtual Data Center applications to the NGDC, enhancing data center report efficiency

• Collaborated with teams to process service requests, ensuring precise requirements and on-time delivery.

• Developed a workflow tool for BMC Remedy, aiding in user training and improving request management.

• Drafted lifecycle management plans, contributing to structured project execution and risk mitigation.

• Developed and implemented IV&V tools for service request lifecycle phases, enhancing risk assessment

capabilities and operational efficiency.

• Monitored service request metrics and budget allocation, performing thorough invoice analysis and maintaining financial accuracy.

• Optimized SharePoint administration and service catalog tools while establishing comprehensive dashboard reporting systems.

• Orchestrated development of standard operating procedures with key stakeholders, ensuring seamless

integration of lifecycle management methodologies.

• Managed budget allocation and service metric tracking, delivering comprehensive financial analysis and maintaining precise invoice documentation.

TSA ITIP (Information Technology Infrastructure Program), Annual Revenue $46M

• Performed project management for the nationwide IT infrastructure program supporting the 60,000 TSA users across 550 sites, leveraging 27 site leads and 150 field engineers for seamless desktop support operations.

• Streamlined transition processes through systematic implementation of procedures, SharePoint site

development, and optimizing onboarding and training processes.

• Supporting the onsite-site technology refresh projects, successfully deploying 900 Cisco switches, 200 UPS devices, and 150 Dell servers across TSA facilities.

Project Manager, Montgomery County Government. Annual Revenue $3M

• IDIQ program manager for Montgomery County Government staff augmentation services task order.

Project Manager, DHS FirstSource. Annual Revenue $5.2M

• Performed contract management of the DHS FirstSource IDIQ contract for the procurement of IT products and services to support its 240,000 employees.

• Improved contract administration through vendor performance monitoring and delivering operational value.

Project Manager,  U.S. Census Bureau. Regional Census Centers On-site IT Support. Annual Revenue $2.6M

• Supervised 13 Tier II IT specialists, ensuring contract compliance and effective task management.

• Implemented best practices, resulting in measurable improvements in SLA metrics.

• Conducted comprehensive cost analysis, providing actionable insights to leadership.

• Developed and delivered presentations to senior leaders, enhancing decision-making processes.

Project Manager, Montgomery County Government. Annual Revenue $510K

• Management of the Montgomery County Department of Technical Services hardware maintenance contract by streamlining device reconciliation using BMC Remedy ticketing and spreadsheets.

• Managed contract funding with precision.

• Ensured adherence to technical service standards and protocols.

Project Manager, FAA Telecommunications Infrastructure (FTI)

• Conducted utilization analysis to improve technician efficiency and report findings to leadership.

• Developed comprehensive procedures for field deployments, enhancing technical support.

• Served as Internal Quality Auditor contributing to ISO-9001 certification compliance.

• Identified process improvements, ensuring consistent quality and operational excellence.

Sr. Technical Recruiter

• Led recruitment for the FTI program by coordinating cross-functional team participation to optimize hiring processes to achieve staffing goals and drove recruitment for critical roles in alignment with project goals and timelines.