Branch Chief, Engagement & Media Relations
National Heart, Lung and Blood Institute (NHLBI)
Maryland
Directed outreach, engagement, and media strategy for a research institute with a $4B annual budget, serving as spokesperson, and delivering a 60-fold rise in proactively earned annual media impressions (656M in 2017 to 41B in 2024) through integrated narrative strategy and proactive pitching.
Led all media operations (including press materials development, media briefings, messaging, proactive pitching, and reactive rapid-response), handling about 400 annual inquiries (+30% during the pandemic), securing accurate top-tier coverage and positioning NHLBI as a timely source for discovery science.
Built the narrative infrastructure for RECOVER, the $1.7B Long COVID research initiative, aligning brand coherence across earned and owned channels, and executive communications.
Designed and executed a dissemination and impact campaign for the NIH Community Engagement Alliance (CEAL), advancing equity in COVID-19 research and care; a digital push garnered 52M+ impressions in publications that reach desired audiences, and 261K page visits in under three months through weekly optimization, clear audience identification, and partner engagement; strengthened trust in historically underserved communities, helping to deliver record minority research participation in COVID-19 vaccine trials.
Advised leadership on message discipline, reputation, risk, and crisis communications (e.g., clinical trial closures, pandemic issues); instituted proactive issues management and risk-forecasting protocols.
Restructured and led a nine-person branch, managing a $2M/year communications support contract end-to-end, including PR firm oversight, and serving as final editorial authority, determining news value, reviewing/editing all news products (press releases, social media, newsletters, videos, and infographics).
Owned enterprise social media strategy across Facebook, X, and LinkedIn, applying AI-driven social listening (Meltwater, Sprout) to track sentiment and optimize content, increasing LinkedIn followers by 20% in two years and engagement by 30% in 2024.
Forged national media partnerships and multimedia campaigns with Woman’s Day, BlackDoctor.org, Univision, and Radio One to reach and engage historically underserved audiences.