Justin O. Arnold

Serves as editor-in-chief for TXO in the Know, a monthly newsletter sent to over 100 employees highlighting branch updates; leads a 12-member editorial board and achieved a 28% increase in readership through data-informed improvements

Mentors three other public affairs specialists, offering guidance on navigating internal processes, personalities, and communications workflows

Authored and edited eight public-facing documents, including a speaker request form, a divorce and taxes checklist and a multilingual request form

Streamlined newsletter and approval processes, cutting 8 hours of work per project

Co-developed a plain language webinar attended by over 70 staff to improve writing clarity across the branch

Synthesizes insights from monthly tax practitioner meetings and shared with a 20-member working group, directly driving five new TXO projects

Ghostwrote all-staff messaging on behalf of the IRS Commissioner

Maintains and updates the TXO SharePoint site weekly with agency news and internal success stories

Wrote and edited communications in multiple voices, including the National Taxpayer Advocate’s; authored six key messages and all-staff announcements

Tracked and managed media inquiries, providing timely and accurate responses aligned with TAS messaging

Developed internal branding for the NTA’s email outreach; introduced processes to manage incoming responses efficiently

Edited five flagship external publications, including the Congressionally-mandated Annual Report to Congress

Audited TAS website procedures and presented streamlined recommendations to leadership, saving over 10 hours of manual work per month

Designed communication plans for 10 strategic initiatives, including press kits and employee recognition programs

Redesigned three employee recognition programs by streamlining workflows, revamping messaging, and enhancing guides, saving over 6 hours of work monthly

Launched a new metrics strategy, leading to consistent 8% month-over-month growth in readership

Built and reimagined a nationwide internal communications network by revamping strategy, tools, and messaging from the ground up

Managed, planned, and edited a weekly employee newsletter with at least ten original stories per week

Updated the SharePoint page with new stories daily

Rebranded divisional email templates, creating a unified internal visual identity

Provided strategic communications advice to four senior leaders on a weekly basis

Implemented a performance tracking system to monitor readership and inform continuous improvement across channels, resulting in an over 80% increase in readership

Authored and distributed three weekly IT communications to staff, translating technical updates into plain language

Revised a daily internal newsletter sent all agency employees

Managed and mentored three interns; led editorial reviews, guided professional development, and coordinated daily tasks

Maintained the Office of Information Technology’s SharePoint site with real-time alerts and updates, reducing response lag and improving visibility

Created four new events a week on SEC.gov to alert the public to Commission activities

Maintained and analyzed analytics on the main intranet site using Google Analytics and presented them to senior leadership, resulting in optimizations and improvements to the internal intranet site

Wrote copy daily for the social media director for multiple platforms including Twitter, Facebook and LinkedIn

Collaborated across departments to align messaging strategies, improve content workflows, and support cross-functional communication goals

Produced over 50 Section 508-compliant visual assets including graphics, presentations, and documentation

Oversaw all external communications for ULI Americas, including press releases, web content, media pitching and content strategy

Worked with subject matter experts daily to distill complex real estate and urban planning topics into clear, accessible language

Coached staff and members on media engagement by prepping them for interviews and developing talking points

Streamlined reporter inquiry workflow, improving response efficiency and increasing media placements by 6%

Achieved a 90% media placement rate in top-tier outlets including AP, Reuters, The Washington Post, and The New York Times

Project managed six internal and external monthly newsletters to audiences ranging from 600 – 45,000 people, with an above industry average open and click-through rate of 6%

Generated internal and external editorial content, including a calendar and layout, and supervised others’ work with bi-weekly check-ins

Supervised external PR firm, conducting biweekly check-ins and overseeing strategic content delivery

Enhanced quarterly media metrics report, resulting in a 20% YoY increase in media mentions including Facebook, X (formerly Twitter) and LinkedIn

Produced social media copy for over 200,000 followers across multiple media platforms

Wrote monthly featured magazine articles for both the print and online versions of UrbanLand

Supported the planning and execution of three major events a year

Fostered interdepartmental collaboration by launching biweekly content alignment meetings with over 20 regular attendees