Deputy Chief of Staff
Customs and Border Protection (CBP), Immediate Office of the Commissioner
(appointed)District of Columbia
Led strategic transformation initiatives for a 60,000+ person federal agency with $15 billion annual budget, driving innovative approaches to institutional effectiveness and public trust.
Designed and implemented the first-ever State/Local/Tribal/Territorial assistance framework, creating a sustainable model for intergovernmental coordination adopted across multiple jurisdictions.
Established national accountability standards under Executive Order 14074, transforming transparency practices and measurably improving public trust metrics.
Developed AI and emerging technology governance policies, positioning the agency to leverage innovation while maintaining public confidence.
Built coalitions including Peace Corps, AmeriCorps, DOJ, and DOD around national service initiatives, securing executive commitments from 5+ federal agencies.
Reestablished working partnership with the U.S. Holocaust Memorial Museum's Law Enforcement program, creating a model for values-based institutional education.
Led federal interagency working groups on social cohesion and national service, developing the first joint action plan across 12 agencies.
Managed crisis response coordination affecting millions of Americans during critical incidents.
Directed implementation of policies impacting all 50 states and 18,000+ law enforcement agencies.
Achieved 98% employee participation in critical workforce development initiatives through innovative engagement strategies.
