Leah K. Blue

●      Led enterprise employee communications for 20+ divisions, advising senior leaders on integrated strategies supporting modernization and change.

●      Redesigned digital communication channels, boosting homepage visits by 30%, yielding 9,000+ pageviews and accelerating subscriber acquisition.

●      Produced and facilitated 13 town halls that strengthened transparency, improved alignment, and increased two-way communication across the org.

●      Authored playbooks, templates, and workshops for 19 Employee Resource Groups to build scalable culture and inclusion communications.

●      Shaped and sustained global core narratives with senior leaders, ensuring consistent, trusted communications across 180+ countries and varied stakeholders.

●      Redesigned hybrid town hall experiences, increasing global engagement by 60% and improving participation quality.

●      Communicated critical updates to 2,000 employees with 85% open rates in under an hour, strengthening leadership trust.

●      Created video communications campaigns achieving 75% open rates, improving understanding of complex updates and increasing engagement.

●      Launched the agency’s first intranet from concept through content creation, including wireframes, information architecture, and end-to-end copywriting.

●      Directed a 24-member cross-functional team to deliver high-stakes enforcement communications and digital campaigns, maintaining scope, timelines, and stakeholder alignment.

●      Responded to urgent communication needs in 'on-call' rotations, resolving time-critical problems and safeguarding trust amid tight timelines.

●      Translated complex enforcement rules into clear, audience-ready content across articles, blogs, and social—improving comprehension and usability.

●      Coordinated the timely validation and distribution of 50+ press releases, maintaining strict standards of consistency and precision.

●      Analyzed call data and optimized communication scripts, cutting remote call time by 5 minutes and reducing staff burden at scale.

●      Elevated internal communications through practical digital resources (scripts, trainings, articles, blogs, and social content) that strengthened mission connection.

●      Facilitated 30 targeted workshops to clarify roles and resolve workflow friction, boosting cooperation and operational performance.

●      Embedded continuous, data-informed process improvements that improved the speed and precision of public-facing information delivery.

• Delivered tailored support to over 35 researchers weekly at the reference desk, improving research efficiency and satisfaction.

• Evaluated archival center workflows and independently authored the first training handbook for reference interns to standardize onboarding.

• Researched and curated archival collections to design customized tours, representing management during VIP and donor group visits.

• Authored detailed finding aids including background information, summaries, and catalog descriptions for processed archival collections.