Victoria R. Percy

-        Serves as the governmentwide subject matter expert on and leads implementation of OPM’s initiative to strengthen agency human capital systems and serves as the principal authority to agency leadership on broad HR compliance and effectiveness matters.

-        Conducts program management to include establishing program goals and performance requirements; identifying resource strategies; prescribing program policies; developing performance management, talent management, knowledge management, and workforce planning initiatives; and evaluating program results.

-        As a senior leader, served as a second level supervisor and managed a team of 70+ human capital evaluators/consultants, who in turn partner with hundreds of experts across government. Designs and executes multi-year strategic initiatives, managing complex timelines, resource allocation, and cross-functional teams to deliver measurable results.

-        Uses expertise in various HR regulations, including FLSA, FMLA, and USERRA, to lead research initiatives that inform policy development and organizational strategy at a national level.

-        Conducts complex data analysis using multiple systems and platforms to develop dashboards to identify trends, assess program effectiveness, and develop evidence-based recommendations for data-driven improvement to C-suite and political leadership.

-        Creates innovative tools and frameworks, such as the Merit System Principle Maturity Model, that are adopted governmentwide and published under executive leadership signature.

-        Serves as principal advisor to senior leadership on strategic initiatives, providing briefings and guidance to executive teams, elected officials, and diverse stakeholder groups, adapting communication style and content to meet specific audience needs.

-        Partners with internal and external stakeholders to make HRIS system updates to improve data integrity and usability. Efforts impacted the data standard for all payroll systems across government.

-        Exerts influence across government through relationships, development of federal regulations, and the leveraging of best practices.

-        Served as a Branch Manager within the Staff Acquisition Group of OPM. Led a team of 17 HR Specialists and Assistants in providing technical and consultative services to contracted customers across the federal government. Services included a wide array of human resources functions, including workforce and succession planning, recruitment and staffing, performance management, human capital accountability audits, benefits administration, recruitment and branding, technical HR training, and using and providing input on the design of HR information systems.

-        Oversaw project management, contract development, and administration of recruitment, branding, and strategic staffing projects valued at over $20M. Worked with customers to define scope of work, establish & monitor timelines, and manage resources to include tracking & billing costs.

-        Monitored the work of contractors to include performing quality control reviews of their technical staffing work, monitoring costs, and providing feedback.

-        Led organizational transformation that improved efficiency and enhanced customer service delivery.

-        Received OPM Director's Award - The Kathleen McGettigan OPM Values Award for leading and overseeing compliance evaluation of human capital management at a large federal agency that received national attention for findings related to misclassification of multiple positions, which is estimated to have cost tax payers well over $10 million in incorrectly paid pay and benefits.

-        Designed and executed team building and employee engagement efforts, which resulted in a drastic increase in morale, retention, and employee viewpoint survey results.

-        Operations Supervisor within the Accountability Compliance and Evaluation division of OPM. Supervised a staff of 16 HR Specialists and Assistants, who provided guidance to federal agencies in all aspects of human capital management, including policy development, performance management, talent management, benefits administration, workforce planning, succession planning, employee engagement, compensation programs, training, and accountability.

-        Created evaluation methodologies and assessment tools and led staff in conducting compliance and effectiveness audits that helped organizations identify improvement opportunities and implement sustainable change in all areas of human capital management with nationwide impact.

-        Developed multi-year schedule of complex human capital accountability evaluations across multiple government agencies to meet organizational goals; determined workload and budget needs to balance short-notice requirements with existing workloads.

-        Reviewed proposed regulations to determine impact on organizations and advised executive leadership on appropriate course of action.

-        Designed and implemented performance management systems that aligned individual contributions with organizational goals and mission objectives; system was well received by employees and leadership and resulted in measurable increases in organizational performance metrics.

-        Oversaw hiring efforts across division, created applicant assessments and interview questions and reviewed resumes, conducted interviews, and made selections of multiple candidates. All were highly effective hires that advanced within the organization.

-        Spearheaded organizational restructuring initiative that improved efficiency and reduced costs.

-        Planned and oversaw execution of governmentwide study on a hiring initiative. Oversaw team of 50 in the conduct of the study and personally led the data collection, analysis, and presentation of governmentwide data for the study. Report released to the public under the signature of the Director of OPM.

-        Created onboarding plans and comprehensive training materials and facilitated knowledge transfer sessions to build organizational capacity and improved performance outcomes.

-        Managed complex, multi-year projects including a $500,000+ human resource information system database. Led cross-functional teams through design, implementation, and user training phases.

-        Recognized with Employee of the Year award for successful organizational culture improvement and employee engagement efforts.

-        Served as Program Advisor within OPM's Agency Compliance and Evaluation division. Oversaw training for staff of 10 HR Evaluators; procured training & worked with vendors to modify course content and personally developed & presented training based on staff’s requests.

-        Taught staff to develop complex evaluation methodology, including conducting interviews, developing surveys, and analyzing data from HR information systems to assess human capital management across government. The results of these studies were used to provide guidance to senior leadership on more effective workforce planning, talent management, performance management, benefits administration, and training strategies.

-        Trained staff on formal report writing and development of presentations and reviewed and edited work products prior to release to agency leadership.

-        Conducted training on evaluating federal HR work across multiple federal agencies; highly sought-after instructor; personally requested by several agencies.

-        Served as an Evaluator/Consultant within OPM's Agency Compliance and Evaluation division. Led HR audits & piloted new evaluation methods; created accountability frameworks that balanced compliance requirements with innovation and creativity, fostering environments where teams could excel while meeting regulatory standards.

-        Utilized knowledge of federal laws and regulations to conduct fact-finding and provide guidance to cabinet level & small agencies in implementing accountability systems to assess the efficiency & effectiveness of all areas of human capital management, including workforce planning, talent management, performance management, compensation, and training.

-        Independently developed complex evaluation methodology, including interviews, surveys, and data analysis, and used effective sampling techniques and root cause analysis to assess HR programs at a variety of organizations nationwide. Routinely analyzed workforce trends through a governmentwide Human Resources Information Database to identify issues. Used findings to develop persuasive business cases to recommend process improvements to agency leadership.

-        Designed & led training on human resources data analysis for entire division, which led to more persuasive reports of findings; received special act award for efforts.

-        Led human resources services for organizations of up to 4,800 personnel, managing complex operations across 12 global locations, while maintaining high standards of performance and morale.

-        Developed and implemented organization-wide training programs, including sexual assault prevention initiatives, achieving 100% compliance ahead of schedule.

-        Managed multi-million dollar programs and resources while maintaining fiscal responsibility and achieving cost savings through process improvements.

-        Led organizational restructuring initiatives; saved $8k per year and increased customer service.

-        Won awards as Personnel Manager of the Year & Company Grade Office of the Year.